Dilfine.com (“us”, “we”, or “our”) operates the http://dilfine.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING & COOKIES DATA
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Dilfine.com uses the collected data for various purposes:
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Arab Emirates and process it there.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third party.
Dilfine.com will not pass any debit/credit card details to third parties.
Dilfine.com may disclose your Personal Data in the good faith believing that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Dilfine.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Dilfine.com cannot guarantee the security of any information that is disclosed online.
The Dilfine.com is not responsible for the privacy policies of website to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take appropriate steps to remove that information from our servers.
RETURN AND REFUND
When you buy from http://dilfine.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.
Bought from http://dilfine.com
Here is everything you need to know:Our refund policy If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
How to return a product
All orders will be refunded if the product is received “Faulty / damaged” or within a 7 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date)
After the 7-day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, www.dilfine.com customer support can assist in directing you to a www.dilfine.com location so that after sales service with the supplier can be arranged. ( where applicable)
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.
Courier delivered productsIf the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.
Supplier delivered and large productsLarger products or products delivered directly by one of our suppliers. To return these products to contact our help center. We’ll arrange for the supplier to contact you to agree a suitable collection date.
How to exchange or replace a productIn case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.
The following table is a list of products that are not eligible for return:
Household and Others
Air Fresheners, Cleaners, Liquid Solutions, Cleaning Gels, Detergents, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder, Lubricants, Polish, Oils and Wax
Bath and Spa
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food/ Nutrition/ Grocery
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Clothing Freebies, Shapewear, Socks, Stockings and Swimsuits
Health Care and Hygiene
Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Briefs, Boxers, Bras, Lingerie Sets, Panty, Garter, Trunks and Vests
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrances, Fresheners, Gels, Hair Care, Kohl (kajal), Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Makeup products, Mascara, Henna (mehendi), Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoos, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care products, Body and Skin Accessories
Charges and getting your refundReturns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
Delivery chargesIf you have told us you’re going to return all of your order within seven working days of receiving it due to faulty products we will refund your delivery charge in full. If you’re only returning some of the products, or all of the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply.
Getting your refundIf a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we’ve received your returned product on Dilfine.com approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
Refunds will be made onto the original mode of payment.
Changing or Cancelling Your Order
After you placed an order, your order begins to process. Once order is placed, you can no longer change the size/quantity/color/ or add other item/s or change the mode of payment, but you can definitely request to remove the item or cancel your order to place a whole new one. To change or cancel your order prior to shipment, you must contact dilfine.com.
Please note that most orders process quickly and can enter the shipping process within 24 hours. If your order has already entered the shipping process, it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled by our system for various reasons
Some reasons are:
Your Consumer rightsNothing in our returns policy affects your consumer rights.
Effective date: September 22, 2018