Return Policy

How its work

Customer can raise a return request through his Dilfine account, Just login and select the order you want to raise a request for return …..

  • You can raise a request within 3 days of delivery of order. However in case of damage, empty, partial case, request should to be raised within 24 hours.
  • Our team will reviewed the request and if required will share the same with seller for cross verification.
  • Once request verified we will arrange pickup for the product ,In case of non-serviceability of pickup, we will ask you to dispatch the product and reimbursed the courier cost in customer’s bank account.
  • Once we received the product , we will re verifies the request and accordingly we will process refund or replacement. Note – Replacement will be depend on stock availability.

Condition of return and replacement

  • Wrong product delivered.
  • Damage product delivered.
  • Defective product delivered.
  • Partial product delivered.

Condition of denying of return and replacement

  • If request is not genuine
  • Product is used
  • Original packaging or brand packaging in missing
  • Request is not under TAT
  • Partial product received

Note – In case of request rejection we sent back the product to customer in next 1-2 days. 

What is the turnaround time for replacement or refund

  • In case of replacement once request verified, we process dispatch the replaced product within 3 days.
  • In case of Refund once request verified we process the refund in next 2 days.